4th Global Meeting of Legal Netlink Alliance in Chicago, June 18–21, 2025

Attorney Tomasz Janaszczyk Represents JLSW at the 4th Global Meeting of Legal Netlink Alliance in Chicago

We are pleased to announce that Tomasz Janaszczyk, Managing Partner at JLSW Janaszczyk Lis & Wspólnicy and member of the Board of Legal Netlink Alliance (LNA), is representing our firm at the 4th Global Meeting of Legal Netlink Alliance, taking place on June 18–21, 2025, in Chicago, USA.

This year’s event is hosted by Aronberg Goldgehn, a long-standing member of LNA and an active contributor to the development of this international network.

Global Collaboration and Knowledge Exchange

Legal Netlink Alliance is one of the longest-standing and most respected global networks of independent law firms. It brings together nearly 50 firms from around the world, enabling cross-border collaboration, legal knowledge sharing, and coordinated support for international clients.

Annual gatherings—such as the Global Meetings—are a unique opportunity to strengthen personal connections, build strategic partnerships, and discuss key trends and challenges shaping today’s legal landscape.

A Rich and Forward-Thinking Agenda

The four-day event includes numerous panels, workshops, and thematic sessions. The agenda covers a wide range of critical topics, including:

  • the application of artificial intelligence in legal practice,

  • leadership and law firm management,

  • marketing strategies for legal services,

  • the development of international legal relations and support for cross-border trade.

In addition to the formal program, participants engage in open networking and collaborative dialogue aimed at strengthening the global LNA community.

Tomasz Janaszczyk’s Active Role in LNA’s Growth

Attorney Tomasz Janaszczyk has been actively involved in LNA for many years. As a Board Member, he represents not only Poland but the broader Central and Eastern European region, contributing to the strategic development of the alliance.

He is also a strong advocate of the NextWave initiative—LNA’s program dedicated to supporting young legal professionals and preparing them for future leadership roles within the global legal environment.

A Central and Eastern European Voice on the Global Stage

Participation in events like the LNA Global Meeting is not only an opportunity to exchange knowledge, but also a meaningful contribution to strengthening the international presence of Polish and regional law firms.

“We are proud to represent our country and our region among some of the most dynamic and forward-thinking legal professionals in the world. LNA is more than a network—it is a community built on shared values and a common mission,” says Tomasz Janaszczyk.

Shaping the Future Through Cooperation

JLSW has long focused on the internationalization of legal services, innovation, and the development of its lawyers in a global context. Membership and active participation in Legal Netlink Alliance are key pillars of this strategy.

We are confident that the insights gained from this year’s meeting in Chicago will inspire new ideas, lead to valuable international projects, and help us continue delivering top-tier legal support to our clients—both in Poland and abroad.

New regulations on the employment of foreigners from 1 June 2025 – obligations and sanctions for employers

Electronisation of procedures and registration of contracts

All applications for work permits must be submitted exclusively electronically via the praca.gov.pl portal. In addition, employers will be required to send copies of employment contracts concluded with foreigners to the relevant authorities. Failure to provide such documentation may result in a fine of between PLN 1,000 and PLN 3,000.

New obligations when concluding employment contracts with foreigners

Contracts with foreigners drawn up exclusively in a foreign language must have a certified translation into Polish and be kept for the entire period of employment and two years after its termination. Bilingual contracts do not require translation. In addition, if a foreigner has a work permit or a declaration of entrusting work, the contract must be sent to the relevant authority before the start of work, via an ICT system.

Tighter controls and sanctions

Control authorities, such as the National Labour Inspectorate and the Border Guard, will gain new powers, including the ability to carry out unannounced checks on the legality of employment. Penalties for illegally employing foreigners will range from PLN 3,000 to PLN 50,000 for each illegally employed worker.

New grounds for refusing to issue a permit

The provincial governor will be obliged to refuse to issue a work permit if he finds that the company was established or operates mainly for the purpose of facilitating the entry of foreigners into the territory of Poland. This applies in particular to entities that do not conduct actual economic activity, but only derive profits from intermediation in the legalisation of residence.

Restrictions on outsourcing of services

The new regulations introduce restrictions on the outsourcing of services. The office will refuse to issue work permits if the circumstances of the case indicate that the foreigner will be employed by an entity that is not a temporary employment agency and the work will be performed for another entity.

Changes in labour market tests

The obligation to conduct a labour market test has been abolished in most cases. However, in the event of a deterioration in the labour market situation, the competent state authorities will be able to draw up lists of professions in which the issuance of work permits to foreigners will be restricted.

Summary

The new regulations introduce a number of obligations and tighten sanctions for employers hiring foreigners. It is important for entrepreneurs to adapt their procedures to the new requirements in order to avoid potential penalties and ensure the legality of employment.

 

Authors: attorney Katarzyna Bączyk, trainee lawyer Hubert Roszyk

Changes for family foundations – are there changes in store for their taxation?

Although the family foundation was introduced only two years ago as a modern tool to support family businesses, the government is already announcing changes to its taxation. This is surprising not only because the regulations themselves have been in force for a relatively short period of time, but also because they have previously declared their stability and announced possible adjustments only after three years of the provisions of the Family Foundation Act of 26 January 2023. Today, the Ministry of Finance is back with the announcement of a draft amendment that could change the situation for entrepreneurs using foundations.

 

Announced changes

In the list of legislative and programme works of the Council of Ministers, there was an announcement of a draft amendment to the Act on PIT, CIT and certain other acts (list no. UD116), which is expected to be adopted by the Council of Ministers in the second quarter of 2025 and which provides for, among other things:

sealing the taxation rules for family foundations – although it is not yet clear what this would consist of, it was previously announced that a 19% tax on the sale of assets would be introduced if the sale took place before the expiry of 15 years from their contribution to the foundation,
subjecting the benefits paid to the foundation’s beneficiaries to a solidarity levy,
including family foundations in the regulation on foreign controlled companies (CFCs) – which could mean imposing additional tax and reporting obligations on family foundations related to foreign assets, and this would generate additional costs for foundations.

What does it mean that distributions from family foundations will be subject to solidarity levy?

A family foundation is a tool for families to better manage their assets and pass them on to the next generation in an orderly and secure manner. One of its tasks is to pay benefits – that is, money or other advantages – to its beneficiaries. Until now, such payments have been favourably taxed or even tax-free in the case of the immediate family.

The government’s new proposals are that these payments are to be subject to an additional charge – the so-called solidarity levy. This is a 4 per cent tax levied on individuals whose annual income exceeds PLN 1 million. And here is the key change: if a family member received e.g. PLN 1.5 million from the foundation, he or she would have to pay 4 per cent tax on the surplus above PLN 1 million (i.e. on PLN 500,000) – in this case PLN 20,000.

 

Why are the potential changes incompatible with the provisions of the Act?

The Family Foundation Act contains a provision to review its operation only after three years in force, i.e. at the end of May 2026 at the earliest. The announcement of the changes is already perceived as a rupture of the “social contract” concluded between the state and citizens who, due to the certainty of their legal situation guaranteed by the Family Foundation Act, decided to establish family foundations.

Family foundations were originally intended to be a stable legal instrument to support long-term investment and the building of multi-generational businesses. Introducing the above changes before the provisions of the law in question have been in force for three years may be considered to undermine these assumptions.

 

What steps should be taken in the current situation?

In the current situation, we recommend ongoing monitoring of legislative progress and consideration of legal and tax safeguards in the event that the new legislation potentially comes into force.

If you use the institution of a family foundation or are considering setting one up – we invite you to contact our law firm. We will monitor the course of possible changes for you and, in the event of their introduction, we will help you take measures to minimise their negative effects.

 

Author: Marta Marciniak

author: mec. Joanna Żemojtel

New guidelines for businesses on the accessibility of products and services – Law of April 26, 2024 on ensuring that businesses meet accessibility requirements for certain products and services.

As of June 28, 2025, the Law of April 26, 2024 on Ensuring that Business Entities Meet the Accessibility Requirements for Certain Products and Services (hereinafter: the “Accessibility Law“) enters into force

The provisions of the Accessibility Act implement Directive 2019/882 of the European Parliament and the Council (EU), known as the European Accessibility Act (EAA), into Polish law. The purpose of the new regulations is to facilitate access to various types of products and services for the widest possible range of people, by removing potential barriers to access. Businesses will be required to apply so-called uniform accessibility standards –  both products and digital services. This means that companies will have to design websites, mobile applications, ATMs, payment terminals or e-books so that they are readable, intuitive and accessible also to people with all kinds of disabilities.


Who is affected by the Accessibility Act?

The regulations of the Accessibility Act are applicable to distributors, importers, manufacturers, authorized representatives (i.e., persons or companies that have been authorized to operate in the EU on behalf of the manufacturer) and service providers.

Excluded from the obligation to apply this law, however, are micro-entrepreneurs, i.e. entrepreneurs who, in at least one year of the last two fiscal years, met the following conditions together: they employed an average of less than 10 employees per year and achieved an annual net turnover from sales of goods, products and services not exceeding the PLN equivalent of EUR 2 million.

The regulations being introduced are of particular importance in the context of the websites of companies offering digital services (which fall under the scope of the Accessibility Law).  Under the Accessibility Law’s regulations, entities that conduct online business – especially in the field of e-commerce – are required to adapt their websites to the new requirements.

“Four Pillars” accessibility.

To meet accessibility requirements, businesses should consider the following criteria set forth in the Accessibility Law:

  • perception,
  • functionality,
  • comprehensibility,

What changes will businesses have to make?

Given the accessibility criteria indicated above, entrepreneurs will be required to, among other things:

  • Ensure the accessibility of websites and mobile applications by adding functionality that makes it easier to read content using more than just the sense of sight,
  • customization of user interfaces -by adding features such as alternative text, keyboard operation or the ability to change contrast,
  • Ensure that messages are clear and understandable to users,
  • Introduce flexibility in user interactions.

Functional criteria – flexibility in meeting requirements.

The Accessibility Act also provides for so-called functional criteria that can be used instead of standard requirements, as long as they provide an equivalent or higher level of accessibility for audiences with special needs. These concern, for example, the ability to use products and services without the sense of sight/hearing, to operate them without speech or high precision of movement, and to avoid stimuli that can trigger epileptic attacks.

Deviations from the adaptation of the website to accessibility requirements.

The Accessibility Law provides for the possibility of easing obligations so as not to disproportionately burden entrepreneurs.

Under the provisions of the Accessibility Act, statutory accessibility requirements apply only to the extent that compliance with them does not require a fundamental change in the basic characteristics of the product or service and does not impose a disproportionate burden on the operator.

Penalties for entrepreneurs for failing to meet accessibility requirements.

Businesses that fail to bring their services, including websites, into compliance with the accessibility requirements of the law risk fines. According to the Law on accessibility, a fine can be imposed on a service provider (such as a website owner) in the case of:

  1. Failure to meet accessibility requirements: If a service provider fails to ensure that the services offered meet the accessibility requirements of the law, it may be fined.
  1. Failure to submit required documentation or information: A service provider who fails to provide the required documentation or information regarding accessibility, or provides false or misleading information, is also subject to a penalty.

The penalty is imposed by the Chairman of the Board of Directors of PFRON or the relevant market supervisory authority, based on an administrative decision. The amount of the penalty depends on the severity of the violation, the number of people affected by the non-compliance and the scale of the failure to meet accessibility requirements.

According to the Law on Accessibility, the penalty may be up to ten times the average monthly salary in the national economy for the previous year, as announced by the President of the Central Statistical Office, but may not exceed 10% of the turnover achieved by the entrepreneur in the year preceding the imposition of the penalty.

If the penalty is not paid on time, enforcement shall be carried out in accordance with the provisions of the Administrative Enforcement Procedure.

In addition, consumers have the right to complain about the lack of availability of a product or service. Failure to handle a complaint in accordance with the procedure set forth in the Accessibility Law may constitute an additional breach of duty by the trader.

***

In summary, the new regulations impose significant obligations on businesses related to the digital accessibility of products and services. While they require technical and organizational adjustments, in the long run they benefit all users – creating a more open, transparent and friendly digital environment.

Accordingly, entrepreneurs should conduct an accessibility audit to identify areas for improvement and implement appropriate solutions in compliance with the Accessibility Law. As we have indicated, compliance with the statutory requirements should especially be verified by entrepreneurs who offer e-commerce services and operate their own websites.

We encourage you to take advantage of our law firm’s advice on adapting your products and services to the requirements under the new Accessibility Act. We offer comprehensive legal support and practical implementation guidance to help you meet your statutory obligations, minimize the risk of sanctions and build your image as a socially responsible company. We will also point you to detailed guidelines and practical advice on how to adapt the websites you run to the statutory accessibility requirements.

The Legal 500 – 2025

The law firm recognized for the eighth time in a row in Legal 500 – Construction

We are proud to announce that our firm has been recognized for the eighth consecutive year in the international Legal 500 ranking in the Construction category. This is not only an honor for us but, above all, a confirmation that our commitment, expertise, and client-focused approach consistently deliver real results.

Legal 500 is one of the most renowned legal rankings in the world. Each year, it highlights the top legal teams and experts, basing its assessments on independent market research, including feedback from clients and industry peers. We are especially pleased that our continued presence in this ranking has been sustained for eight straight years – in a field as demanding and dynamic as construction law.

The Strength of Our Team

This success would not have been possible without our team – a group of dedicated and experienced attorneys and legal advisors for whom this profession is not just a job, but a true passion. We work side by side on complex infrastructure projects, major commercial investments, and disputes at the intersection of civil law, administrative law, and public procurement.

We believe that the true value of legal advice lies not only in the knowledge of regulations but in the ability to apply them practically – always with the client’s best interest in mind.

Trust That Inspires

We would like to extend our sincere thanks to our clients – for the trust that drives us to continuously grow and for the opportunity to collaborate on ambitious and often groundbreaking projects. Your trust enables us to build long-lasting relationships based on partnership, transparency, and a shared goal.

Each new recognition in the Legal 500 ranking is a commitment for us to continue delivering top-tier legal services.

Looking Ahead

Construction law is a rapidly evolving field, and with that, client expectations are also rising. In response to these needs, we are constantly expanding our services and investing in the development of our team – without ever losing sight of what matters most: a personalized approach to every case.

Thank you for being with us.

A precedent-setting judgment of the CJEU on the powers of members of the management board of companies jointly and severally liable for tax obligations

Content of the preliminary question

The Regional Administrative Court in Wrocław submitted a preliminary question to the CJEU in this case. The court pointed out that in practice, a board member is deprived of the right to an effective defense regarding the existence of a tax liability for which he is to be held liable with all his assets, jointly and severally with the company. The Regional Administrative Court in Wrocław pointed out that a member of the management board is unable to effectively challenge the allegations regarding the company’s tax liabilities, both in the proceedings conducted against the company and in the proceedings concerning their own liability. This is due to the fact that a member of the company’s management board cannot be a party to the proceedings under Polish law.


Assessment of the compliance of Polish law with European Union law

The CJEU ruled that, in principle, EU regulations do not preclude national regulations and practices according to which a third party (in this case: a member of the management board) who can be held jointly and severally liable for the tax liability of a legal person cannot be a party to proceedings brought against that legal person for the purpose of determining its tax liability – the Court found the Polish legal provisions in this respect to be in compliance with EU law.

One might get the impression that the CJEU is blocking the way for board members to defend their rights in proceedings concerning their joint and several liability with the company. However, the Court stated that, regardless of local regulations and practice, board members should be able to effectively challenge the factual findings and legal classification made by the tax authority in proceedings against the company and have access to its files in proceedings against them. However, Polish law does not provide for such a procedural guarantee.

Does the CJEU judgment of February 27, 2025, provide grounds for the resumption of proceedings?

In the judgment in question, the CJEU clearly questioned the system of conducting proceedings on companies’ tax liabilities with regard to the joint and several liability of management board members for these liabilities. However, does the precedent-setting ruling also apply to proceedings that were completed before the date of its issuance?

Opinions on this matter indicate that the consequence of the discussed judgment, in the long term, should be a change in national regulations. However, it is not impossible that attempts will be made to reopen proceedings that ended with rulings unfavorable to board members, based on the arguments presented in the aforementioned precedent-setting CJEU ruling. This ruling may also have an impact on ongoing proceedings.

It should be emphasized that currently, board members are not even aware of the proceedings against the company, as they no longer hold any positions on the board, which, however, does not release them from joint and several liability. A decision issued in such proceedings against the company may constitute a prejudgment, i.e. the basis for a decision in proceedings for joint and several liability. A board member is held financially liable on the basis of this decision, but cannot effectively challenge the findings contained in the decision, he can only present grounds for excluding liability, e.g. demonstrate that a bankruptcy petition was filed in a timely manner or prove that such a petition was not filed in a timely manner for reasons not attributable to the member of the management board.

Consequences of the ruling for members of company management boards

It may turn out to be groundbreaking for those concerned that the CJEU has explicitly confirmed that the current shape of Polish regulations concerning the joint and several liability of a management board member does not provide him or her with an effective possibility of defense. An effective defense should consist of procedural guarantees in the form of the possibility of questioning factual and legal findings, as well as access to the company’s case file. Polish regulations do not grant such rights to members of the management board, who are jointly and severally liable for tax obligations. Such protection has also not been provided by the practice of tax authorities or administrative courts. In the long term, therefore, the question of changing the relevant provisions of Polish law, which remains unanswered for the time being, becomes legitimate.

Summary

The CJEU judgment of February 27, 2025, can certainly be considered a precedent. By indicating the procedural rights that a member of the company’s management board should have in taxation proceedings, the Court has made it clear that Polish regulations do not establish such guarantees. Although the mere non-attribution of the status of a party to the proceedings to a member of the management board jointly and severally liable with the company is not incompatible with European Union law, in the opinion of the CJEU such a member of the management board should be guaranteed the possibility of actively defending his or her rights and inspecting the case file. However, the Court’s ruling opens the way for board members against whom unfavorable judgments have been handed down to resume proceedings that have already been completed, as well as offering a chance to turn the tide in ongoing proceedings.

Favourable judgment of the Court of Appeal in Warsaw | Investment certificate

The law firm obtained a favorable ruling from the Court of Appeals in Warsaw: Alior Bank is liable for the sale of risky investment certificates

We are proud to announce our latest achievement! JLSW Law Firm has obtained a final judgment confirming the responsibility of Alior Bank S.A. for the distribution of products related to W Investments – Selective Investments FIZAN funds.

The court agreed with the arguments presented by legal advisors Joanna Zemojtel and Lidia Mallek of JLSW Law Firm, finding that the investment product distributed by the bank was not tailored to customers’ needs. In addition, the process of selling it was contrary to their interests and violated regulations governing financial markets. In the lawsuit, we pointed out numerous irregularities, pointing to both the provisions of the Financial Instruments Trading Act and its implementing acts.

The court of first instance indicated in the justification that Alior Bank, when offering investment certificates, failed to exercise due diligence in protecting the interests of its customers. The improper performance of the obligation on the part of Alior Bank consisted, among other things, in failing to carry out an adequacy text with the customer, which did not lead the customer to the obvious conclusion to abandon the purchase of the certificates, which would have been the case if the customer had known about the risks involved.

The court accepted our argumentation, in which we emphasized that the customers’ intention was to purchase instruments with no risk of capital loss. The bank had an obligation to carry out adequate verification of the customers’ knowledge and experience to enable them to make an informed investment decision. The bank’s actions were aimed solely at selling a product that did not meet customers’ needs, and the information provided by the bank was incomplete and misleading.

Presenting the certificates as a “safe” and lucrative investment that resembled a deposit was an unreliable act by Alior Bank. The bank acted in haste, failing to provide adequate information about the nature of the product and its risks. Customers were presented with the product as safe, even though in reality it involved a serious risk of capital loss.

As a result, the court held the bank liable for damages resulting from the realization of investment risks that customers did not accept. The damage suffered by the customers was the funds allocated for the purchase of the certificates minus the amount received by the customer in connection with the redemption of the certificates. Thus, the customer recovered all the funds invested in the certificates, plus interest.

The decision of the court of first instance was confirmed by the Court of Appeals in Warsaw, overwhelmingly dismissing the appeal filed by Alior Bank.

We congratulate the customers on their success and thank them for their trust!

Amendments to the Labor Code- disclosure of employee salaries

Open salaries as a European standard

Unlike in many EU member states, in Poland the topic of salaries is still taboo. Both customary and legal means of disseminating salary information have still not been adopted. This can be particularly troublesome at the stage of seeking employment, when a candidate tries to find offers that meet his or her requirements, while salary information appears only at a distant stage of recruitment. Various organizations’ compensation policies are often non-transparent or arbitrary, and for cultural reasons it is rarely possible to have a conversation between employees themselves on the subject.

The principle of salary transparency and the employer’s information obligations

The drafters call for the addition of §21 to Article 10 of the Labor Code, according to which “Remuneration, as well as its level, shall be public during the employment relationship, as well as before its establishment”. At the same time, the draft envisages providing employees, in proposed Article101 of the Code , with the right to request information from the employer regarding their individual level of remuneration and average levels of remuneration, broken down by gender for categories of employees performing the same work as them or work of equal value. Importantly, it is postulated that the introduced provisions on salary disclosure should also apply to employment relationships established on grounds other than those listed in Article 2 of the Labor Code (employment contract, appointment, election, appointment or cooperative employment contract).

Information on wages before the employment relationship is established

The draft regulation stipulates that when publishing a job offer, the employer will be required to include the amount of the proposed salary level indicating its minimum and maximum amount. Thus, the employer will be obliged to provide, the so-called “forks” and not a specific amount. Such a redaction of the provision seems to give room for abuse, for example, by indicating very extensive amounts of minimum and maximum remuneration, even taking into account that, according to the drafters, this information is to be “based on objective, gender-neutral criteria – provided for a given position”.

How will the proposed changes affect employers?

The obligations imposed on employers would be enforced by expanding the catalog of offenses against employee rights from Article 281 of the Labor Code. Offenses subject to a fine of between PLN 1,000 and PLN 30,000, according to the draft, could include:

  1. failure to provide employees with information regarding their individual salary levels and average salary levels,
  2. failure to publish information during recruitment about the amount of the proposed salary level with an indication of its minimum and maximum amount,
  3. hiring an employee at a salary lower than that provided in the published information on the employee’s employability for the job.

In addition to the aforementioned, other information obligations are to be imposed on employers, which, however, the drafters have not decided to secure with a fine sanction. Among other things, they are to be obliged to provide employees with access to the criteria that are used to determine employees’ salary levels and salary progression, as well as to inform employees, once a year, of their right to receive information regarding their individual salary levels and average salary levels.

Justification of the draft law-is non-transparency of salaries discriminatory?

In the justification for the changes outlined above, the drafters point out that the lack of information about the proposed salary in job offers hits in particular “the groups of employees most vulnerable to unequal and discriminatory treatment: young workers and women”, arguing that this is due to the lack of experience of those entering the labor market, through which they could verify the attractiveness and fairness of job offers. The draft’s authors also draw attention to the differences in earnings between men and women providing work in the same positions – information on salaries, on the other hand, would be expected to eliminate the phenomenon of wage discrimination.

Summary of changes

The proposed changes seem to touch on an important problem noted in the labor market. The proposed bill aims to bring salary disclosure standards in line with European standards. If the proposed changes come into force, they will certainly improve the situation of employees. At the same time, the new legislation will introduce further obligations for employers, which may prove burdensome for them.

The draft law under discussion was referred to the first reading at the session of the Sejm on January 7, 2025, so the legislative process is only at an early stage.

Clarity or chaos? Legal challenges of using Microsoft Clarity

Microsoft Clarity is a powerful analytics tool that offers free insight into user behavior on websites. However, behind the free analytics is the possibility of legal risks. What are the risks and how to avoid them? Read on before you implement Clarity on your site.


Who is the data controller?

Microsoft within Clarity assumes the role of an independent data controller rather than a processor, which is unusual in that, in large part, Clarity generates the relevant reports for the benefit of the entity using Clarity solutions on its website. This means that your site’s user data is shared with Microsoft for Microsoft’s own purposes, including service improvement, user profiling or advertising efforts in exchange for free site analytics. In practice, if one were to disregard the issues of obtaining consent from users of a website using Clarity’s analytics, this could be comparable to a situation in which your marketing agency offers you free services in exchange for access to your customer database and the ability to use it for its own purposes. This raises a question in terms of compliance with the RODO.

Scope of data use

Microsoft has the right to use your personal data in accordance with its own privacy policy. This includes, among other things, creating user profiles for advertising purposes. Such a broad scope of personal data processing, which may conflict with the principles of data minimization and purposeful processing under the RODO.

Obligation to obtain consent

The provisions of the RODO require that consent for data processing be: informed, voluntary, specific and given before processing begins. Messages that suggest consent by implication (“By using our site, you agree…”) do not meet these requirements.

Microsoft shifts the responsibility for obtaining user consent to the owners of sites using Clarity. According to the Microsoft Clarity Terms of Use (https://clarity.microsoft.com/terms): “You will obtain consent consistent with applicable Data Protection Law… . Administrators must therefore take care of:

  • consent to the installation of cookies related to Clarity,
  • consent to the processing of data for the purpose of “recording” user sessions, if the legitimate interest of the data controller, i.e. the website owner, does not apply.
  • consent to the transfer of data to Microsoft for broad purposes, including marketing.

Failure to comply with these obligations could result in the owner of a website using Microsoft Clarity, in the least optimistic scenario, being subject to an administrative fine under the provisions of the RODO.

Traps in suggested content from Microsoft

One of the key issues related to the use of Microsoft Clarity is sample wording (so-called “sample wording”) suggested by Microsoft to meet information requirements and obtain user consents.

Microsoft provides ready-made sample wording for inclusion in privacy policies and as messages on websites, among others:

Sample website message:

“We improve our products and advertising by using Microsoft Clarity to see how you use our website. By using our site, you agree that we and Microsoft can collect and use this data. Our privacy statement has more details.”

A sample entry for the privacy policy:

“We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.”

While such templates may seem helpful, they are potentially contrary to the provisions of the DPA because of:

  • Lack of active and informed user consent:

The proposed message suggests that use of the site implies consent to data processing, which is inconsistent with the requirements of RODO and the Electronic Communications Law. Consent must be given actively, such as by clicking “I accept” in the relevant message.

  • Unclear relationship between the data controller and Microsoft:

The templates proposed by Microsoft do not clearly indicate its role as an independent data controller. This can mislead users into suggesting that Microsoft is merely acting on behalf of the site administrator.

How to avoid the pitfalls?

Site administrators using Microsoft Clarity should:

  • Adjust messages to comply with legal requirements:

Cookies and privacy policy messages must comply with EU regulations, clearly explain the purpose of data processing, and allow active user choice.

  • Avoid designs that suggest consent by implication:

Phrases like “By using our site, you agree…” are unacceptable. Consent must be explicit and voluntary.

  • Carefully explain Microsoft’s role as an independent administrator:

Make it clear that the data is transferred to Microsoft, which processes it in accordance with its privacy policy.

  • Update the privacy policy transparently:

The policy should include details of data processing in connection with the use of Microsoft Clarity, including a description of the technology (heatmaps, session replay) and a link to Microsoft’s privacy policy.

Failure to provide the above information may result in a violation of the information obligation under the RODO.

Recommendations for users

To minimize legal risks, you should:

  • Precisely define the scope of user consents, avoid combining them.
  • Take advantage of the masking feature in Microsoft Clarity to anonymize personal data (e.g., fields in forms).
  • Regularly review compliance of practices with data protection regulations.
  • Work with a lawyer to prepare appropriate disclosure clauses and consents.

The use of Microsoft Clarity, while attractive from an analytics perspective, comes with significant legal risks. Data controllers should be aware of the risks and take appropriate steps to protect user privacy and avoid potential sanctions.

If you have questions about the processing of personal data in Microsoft Clarity, or need support in preparing the content of a privacy policy for your website, or are wondering whether you are processing data in compliance with the DPA in the course of running your website, please contact our team of data protection specialists.

The art of building strong relationships

LEGAL 500 Customer Satisfaction Ranking
Can quality customer service be a differentiator for a law firm? We have been building strong relationships with clients for years. Attention to these contacts, combined with a personalized approach and international standards of work, make clients trust our recommendations and entrust us with the legal advice of their businesses.
This year, our efforts to ensure the quality of our contacts with clients were recognized and appreciated by the prestigious LEGAL 500 ranking. We were among only 10% of law firms that were honored in this way.

How is this distinction awarded?

The LEGAL 500 Client Satisfaction Ranking is an extremely prestigious award that reflects the quality of legal services around the world. Each year, the LEGAL 500 conducts an extensive survey of hundreds of thousands of law firm clients, based on the recognized Net Promoter ScoreSM (NPS) methodology created by Bain & Co. It is the only global NPS score for law firms, which gives the ranking a unique value.

As part of the six-year study that resulted in the CLIENT SATISFACTION 2024 ranking, clients rated law firms on a variety of criteria, such as billing transparency, communication, performance in delivering legal services and team quality. Respondents gave ratings on a scale of 0 to 10, allowing them to be classified as “Critics,” “Passive” or “Promoters.” The NPS score is obtained by comparing the percentage of Promoters and Critics, and this enables LEGAL 500 to create an objective picture of customer satisfaction across jurisdictions and industries. In this way, the ranking is not only a guide to customer experience, but also a guide for law firms to improve their services.

Relationships that support the achievement of business goals

Commendation from the LEGAL 500 is a confirmation of our years of experience and commitment. Substantive work is the basis of our activities, but from the very beginning of our activity we have paid special attention to contacts with clients. Only with this approach can we be viable partners for our clients’ businesses.

Clear communication is the first step to achieving common goals. A key element of effective cooperation is the translation of legal language into that understood by the client. In addition to providing effective solutions, our main task is to make it easier for clients to grasp the complex legal issues they face. We believe that clarity of communication is the foundation for building trust and customer satisfaction.

Speed of response also matters. In our cooperation, we apply an extremely important principle: NBD – Next Business Day. This means that we deal with every issue that comes to us no later than the next business day. We perfectly understand that customers turn to us with problems that are both difficult and important to them, and therefore require a quick response. That is why we guarantee that within 24 hours of reporting, customers will receive feedback from us. We handle the case not only to evaluate it, but also to take immediate action if the situation requires it. As a result, our clients are never left alone with the problem they have reported to us, and their cases are treated with full professionalism and commitment.

Another element to which we attach great importance is personal contact with our clients. Such meetings allow us to get to know each other better and understand key issues and expectations, as well as to tailor proposed solutions to individual needs. We say of ourselves that we are not just lawyers, but advisors to our clients. We focus on business goals and use our experience gained from working with various entities. This allows us to propose unique solutions, for example, to increase efficiency. We treat legal knowledge as a tool to help achieve goals.

Continuous team development is the basis for good customer relations

Good relationships, as well as a supportive and friendly atmosphere in the law firm’s team, undoubtedly translate into our contacts with clients. We also take care of the flow of information between all those involved. Thanks to regular weekly meetings where we discuss current activities and progress, the team has full knowledge of each client’s situation. This transparency allows us to better understand our clients’ needs and respond quickly to their expectations, which significantly improves the quality of our services.

Drawing lessons and learning from our own and others’ experiences is another element that helps us continuously improve the quality of our services. “Lesson learned” meetings are our way of summarizing completed projects. We analyze not only the course of the legal process, but also the overall efficiency of task execution, and share insights on the difficulties encountered and successes achieved.

The feedback we receive from our clients is also important here. We are open to feedback, and in such situations we always try to find elements that we can still improve in operations. In this way, we not only develop the skills of the team, but also adapt our approach to the needs of our clients, which leads to a smoother and more efficient service.

We do not rest on our laurels

At this point we would like to thank our customers, because it is thanks to your votes that today we can enjoy this remarkable award. It is a confirmation not only of our commitment, but above all of the strength of the relationships we have built together. The distinction of LEGAL 500 is a motivation for us to further develop and improve our activities.

Our work is measured by the success of our clients, so we invite you to contact us. The JLSW team is here to support you at every stage of cooperation.